Medical Customer Service Representative

Job Summary

Resolving patient healthcare accounts, the full-time Medical Customer Service Representative will negotiate payment plans with patients and guarantors while ensuring compliance with healthcare regulations in a remote setting.

Key responsibilities

• Negotiate payment plans through inbound and outbound calls, reviewing account history and payment details
• Maintain a 96% quality score by providing superior customer service and accurate documentation of interactions
• Execute follow-up procedures for third-party approvals, billing, and collection of overdue accounts

Required qualifications

• High school diploma or GED
• At least one year of experience in healthcare customer service or a related healthcare certification/degree
• Minimum six months of experience in a high-volume call environment or completion of relevant training
• Experience managing multiple databases or screens to gather customer information
• Ability to meet performance objectives and effectively communicate complex information to customers