Medical Customer Service Representative

Job Summary

Working remotely, the full-time Medical Customer Service Representative will manage patient inquiries regarding billing, insurance coverage, and financial assistance while ensuring compliance with HIPAA regulations.

Key responsibilities:

• Answer incoming calls and emails from patients, addressing billing inquiries and resolving complaints
• Process patient billing inquiries, explain charges and insurance coverage, and facilitate resolution of discrepancies
• Update and maintain accurate patient records while ensuring confidentiality and compliance with regulations

Required qualifications:

• High school diploma or equivalent
• Prior experience as a customer service representative, preferably in the healthcare industry
• Knowledge of explanation of benefits (EOB) and insurance reimbursement policies
• Familiarity with Meditech Expanse and Allscripts preferred
• Proficiency in Microsoft Office and other computer applications