Medical Customer Service Representative

Job Summary

Resolving patient healthcare accounts, the full-time Medical Customer Service Representative will negotiate payment plans with patients and guarantors while ensuring high-quality service and compliance with healthcare regulations in a remote setting.

Key responsibilities

• Negotiate payment plans through inbound and outbound calls, reviewing account history and payment information
• Maintain a 96% quality score by providing superior customer service and accurate documentation
• Execute follow-up procedures for third-party approvals and manage overdue accounts effectively

Required qualifications

• High school diploma or GED
• At least one year of experience in healthcare customer service or a relevant healthcare certification or degree
• Minimum six months of experience in a high-volume call environment
• Experience accessing multiple databases simultaneously to gather information
• Demonstrated ability to meet performance objectives and navigate Microsoft Office