Medical Device Customer Service Representative

Job Summary

A company is looking for a Medical Device Customer Service Representative.

Key Responsibilities

• Process customer orders and requests for product repair via phone, fax, or email and enter information into the ERP system
• Manage customer expectations regarding delivery timelines and support pricing dispute processes
• Address and escalate customer issues, provide warranty information, and assist with customer-related projects

Required Qualifications

• High School Diploma or equivalent (GED) required
• 3+ years of related experience in customer service or a similar role
• Prior experience with medical devices is a significant advantage
• Strong computer skills with experience in ERP systems and Microsoft Office applications
• Exceptional customer service skills and strong phone etiquette