Medical Device Customer Service Representative

Job Summary

A company is looking for a Medical Device Customer Service Representative who will be responsible for providing customer support in a fully remote environment.

Key Responsibilities

• Process customer orders and requests for product repair via phone, fax, or email, and enter relevant information into the ERP/order entry system
• Manage customer expectations regarding delivery timelines and support the pricing dispute process
• Address and escalate customer issues, provide warranty information, and assist with customer service and sales projects as needed

Required Qualifications

• High School Diploma or equivalency (GED) required
• 3+ years of related experience in customer service or a similar role required
• Prior experience with medical devices is a significant advantage
• Strong computer skills with experience in data entry into an ERP system and Microsoft Office applications
• Experience in customer service with exceptional phone etiquette and active listening skills