Medical Equipment Customer Service Representative

Job Summary

Providing remote support to customers, the part-time Medical Equipment Customer Service Representative will manage new order intake, billing processes, and patient care inquiries while ensuring compliance with regulations and maintaining accurate records.

Key responsibilities

• Conduct insurance verification and eligibility checks for services/products
• Communicate with patients and referral sources to address questions and concerns in a timely manner
• Prepare accurate files for the Billing Department and ensure quality control throughout patient interactions

Required qualifications

• High school diploma or GED equivalent
• Experience with medical equipment or medical billing practices preferred
• One year of related work experience preferred
• Knowledge of medical terminology preferred
• Ability to perform simple mathematical calculations accurately