Medical Information Associate

Job Summary

To support the growth of a medical information department, the full-time Medical Information Associate will handle medical inquiries, provide approved responses to healthcare professionals and patients, and participate in a dedicated call center, all while working remotely.

Key responsibilities

• Manage and respond to medical information inquiries from external customers and internal departments
• Prepare responses based on literature research and collaboration with physicians
• Participate in the out-of-hours provision of medical information services for clients

Required qualifications

• An undergraduate degree in life sciences or an equivalent advanced degree
• Customer service experience is preferred
• Fluency in English; additional language skills in Mandarin, Cantonese, Thai, or Korean are a plus
• Advanced knowledge of MS Word and Excel
• Strong independent problem-solving and decision-making skills