Medical Information Associate

Job Summary

Supporting the Medical Information team, the full-time Medical Information Associate will manage initial adverse event and medical information inquiries, ensuring accurate documentation and reporting while working remotely.

Key responsibilities

• Provide approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients
• Accurately identify, document, and report adverse events, special situation events, and product quality complaints within required timeframes
• Track and document all medical information inquiries within the Medical Information database comprehensively

Required qualifications

• Healthcare-related degree in life sciences or biomedical fields (e.g., chemistry, biology, biotechnology, pharmacy, nursing)
• Fluency in English; additional language skills in Mandarin, Cantonese, Thai, or Korean preferred
• 0-3 years of work experience in medical information or pharmacovigilance
• Customer service or call center experience preferred
• Willingness to perform out-of-hours service if required