Medical Information Manager

Job Summary

Supporting a Medical Information Team, the full-time Associate Medical Information Manager will manage client communication and service delivery for global Medical Information programs while ensuring compliance with regulations and company policies, and mentoring team members remotely.

Key responsibilities

• Lead, educate, and mentor a Medical Information Team to provide high-quality Medical Communications services
• Ensure compliance with KPIs, regulations, and company policies in accordance with Pharmacovigilance and Medical Information agreements
• Develop client relationships and implement process improvements to support business development and outsourced Medical Information service delivery

Required qualifications

• Life Science Degree or equivalent; Healthcare degree is an advantage
• Fluency in English; additional language skills in Mandarin, Cantonese, Thai, or Korean preferred
• Program management experience, preferably in a Pharmacovigilance or Medical Information environment
• Prior supervisory experience within a Call Center operation, preferably in a Medical Information context
• Experience in mentoring, training, and line management