Medical Intake Coordinator

Job Summary

Facilitating requests for medical services, the full-time Medical Intake Coordinator will manage incoming calls, gather necessary information, and guide members and providers through the authorization process while working remotely.

Key responsibilities

• Answer incoming calls related to medical service requests and determine prior authorization requirements
• Explain the role and services of the organization to members and providers
• Accurately document all call details and gather necessary information to initiate authorizations

Required qualifications

• Minimum of 1 year of experience in a healthcare setting preferred
• Minimum of 1 year of experience in a call center environment preferred
• Bilingual in Spanish is a plus
• Proficient computer skills; familiarity with Windows-based applications required