Medical Review Officer Assistant

Job Summary

To ensure client satisfaction and smooth daily operations of medical exam and drug screening programs, the full-time Customer Care Specialist I (MRO) will oversee the exam lifecycle, compile results, and communicate with stakeholders, working in a remote capacity.

Key responsibilities

• Oversees the full lifecycle of exams, ensuring quality and communication with all stakeholders
• Compiles and verifies exam results, forwarding necessary documentation to Medical Review
• Coordinates final exam billing and resolves any related issues with facilities and examinees

Required qualifications

• High School Diploma and 1-2 years of experience
• Customer service experience
• Proficiency in MS Office Suite and database software
• Ability to work a flexible schedule
• Strong organizational skills and attention to detail