Medical Scheduling Supervisor

Job Summary

Supervising the daily operations of a centralized New Patient Scheduling team, the full-time Medical Scheduling Supervisor will provide operational oversight, staff support, and coaching in a remote environment to ensure timely and accurate referral processing and patient scheduling.

Key responsibilities

• Oversee daily operations and monitor productivity, quality, and workflow timeliness of the scheduling team
• Resolve complex scheduling and patient access issues while collaborating with leadership and clinical departments
• Support training initiatives and implement workflow improvements to enhance team performance and communication

Required qualifications

• High school graduate with four years of financial/medical practice experience; a four-year degree may substitute for two years of experience
• Experience in staff recruitment, evaluations, and disciplinary actions
• Knowledge of medical reimbursement guidelines and managed care practices
• Familiarity with EPIC EHR and CPT/ICD10 coding is highly preferred
• One year of supervisory experience preferred