Medical Support Assistant

Job Summary

A company is looking for a Medical Support Assistant (Medical Receptionist).

Key Responsibilities

• Coordinate care between VA and community providers, scheduling appointments and ensuring timely care for Veterans
• Process Community Care consults, including outreach to Veterans and scheduling appointments while adhering to VHA Directives
• Maintain patient safety standards and ensure accurate documentation in the Electronic Health Record systems

Required Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• Minimum of one year of specialized experience in a complex clinical setting with advanced patient care systems
• Advanced knowledge of medical terminology and healthcare processes related to coordination of care
• Ability to type 50 wpm and demonstrate strong customer service standards
• Experience with VA scheduling systems is strongly preferred