Medical Support Assistant

Job Summary

A company is looking for a Medical Support Assistant (Medical Receptionist).

Key Responsibilities

• Coordinate care between VA and community providers, schedule appointments, and process Community Care consults
• Maintain appointment schedules, ensure patient safety standards, and manage patient demographic information
• Handle phone calls, resolve customer concerns, and comply with privacy regulations while meeting productivity targets

Required Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• Minimum of one year of specialized experience in a clinical setting with advanced patient care systems
• Advanced knowledge of medical terminology and healthcare coordination processes
• Ability to type 50 wpm and familiarity with VA scheduling systems is preferred
• Must be able to work independently in a remote environment and be available for possible onsite training