Medical Support Assistant

Job Summary

A company is looking for a Medical Support Assistant (Medical Receptionist).

Key Responsibilities

• Coordinate care between VA and community providers, scheduling appointments and ensuring timely care for Veterans
• Process Community Care consults, manage appointment scheduling, and maintain accurate records in the scheduling systems
• Provide customer service, handle phone calls, and ensure patient safety and confidentiality in compliance with regulations

Required Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• A minimum of one year of specialized experience in a clinical setting with advanced patient care systems
• Advanced knowledge of medical terminology and healthcare processes related to coordination of care
• Experience with VA scheduling systems, including CPRS and EHRM, is strongly preferred
• Ability to work independently in a remote environment while meeting productivity standards