Medical Support Assistant

Job Summary

A company is looking for a Medical Support Assistant (MSA) to provide administrative support for Veterans Affairs scheduling and operations.

Key Responsibilities

• Schedule patient appointments and manage consults in accordance with VA timeliness standards
• Provide high-quality customer service to Veterans, families, and staff
• Maintain accurate patient records and manage electronic waitlists and consult tracking

Required Qualifications

• High school diploma or equivalent
• Minimum 1 year of administrative, customer service, or healthcare support experience
• Proficiency with computers and data entry systems
• Ability to handle sensitive information in compliance with HIPAA and privacy standards
• Ability to work in a fast-paced, metrics-driven environment