Medical Support Assistant

Job Summary

To support the Sheridan VA Health Care System, the full-time Medical Support Assistant will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care, primarily working remotely with occasional on-site support.

Key responsibilities

• Coordinate and authorize Veteran care with community providers and process community care consults using relevant systems
• Schedule appointments and complete administrative tasks while ensuring compliance with VHA directives and maintaining patient confidentiality
• Provide excellent customer service to Veterans and their families, demonstrating the VA's core values

Required qualifications

• High School diploma or GED equivalent required
• Minimum of 6 months customer service experience
• Knowledge of basic medical terminology and experience in the medical field
• Typing speed of at least 50 WPM (typing test required)
• Basic computer skills and proficiency with Microsoft Office products