Medical Support Assistant

Job Summary

To support Care in the Community services at the South Texas Veterans Health Care System, the full-time Medical Support Assistant will manage patient appointment scheduling, coordinate care with community providers, and process consults using various VA systems, while primarily working remotely within 50 miles of San Antonio, TX.

Key responsibilities

• Schedule, cancel, and reschedule patient appointments and manage consult processing in accordance with VA guidelines
• Coordinate and authorize Veteran care with community providers for services not supplied by the VA
• Utilize various VA systems to validate patient information and ensure accurate processing of health and administrative data

Required qualifications

• High School Diploma or GED equivalent required
• Minimum of one year of scheduling experience in a medical, clinical, or healthcare administrative setting
• Proficiency in data entry and Electronic Medical Record (EMR) systems, with experience in VA systems preferred
• Knowledge of VA regulations and patient support systems, including consult management processes
• Ability to multitask and manage multiple consults while maintaining accuracy and compliance