Medical Support Assistant

Job Summary

To support Community Care scheduling operations for the Veterans Health Administration, the full-time Medical Support Assistant will coordinate care between VA and community providers, schedule appointments, and ensure timely service for Veterans while working remotely from specified Alabama counties.

Key responsibilities

• Coordinate care by processing Community Care consults, scheduling appointments, and maintaining accurate patient records
• Perform receptionist duties, including managing appointment schedules and providing customer service in a courteous manner
• Ensure compliance with VA policies and maintain patient confidentiality while meeting daily productivity targets

Required qualifications

• High School Diploma or General Equivalency Diploma (GED)
• A minimum of one year of specialized experience in a complex clinical setting with advanced patient care systems
• Advanced knowledge of medical terminology and healthcare processes related to coordination of care
• Experience with VA scheduling systems, including CPRS and EHRM, is strongly preferred
• Ability to work independently in a remote environment while meeting productivity standards