Medical Support Assistant

Job Summary

To support the Montana VA Health Care System, the full-time Medical Support Assistant will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care, all while working remotely from within 50 miles of the Fort Harrison VA Medical Center.

Key responsibilities

• Perform appointment scheduling and manage pre- and post-appointment contacts in accordance with VHA directives
• Coordinate and authorize Veteran care with community providers, processing community care consults as needed
• Maintain patient demographic information and ensure integration into the Computerized Patient Record System (CPRS)

Required qualifications

• High School Diploma or GED equivalent
• Minimum 6 months of customer service experience
• Typing speed of at least 50 words per minute
• Basic knowledge of medical terminology
• Proficiency in Microsoft Office Suite