Medical Technologist Support Representative

Job Summary

Seeking a remote full-time Medical Technologist Customer Support Representative who will act as a liaison between customers and the laboratory, resolve inquiries, and maintain accurate records while adhering to productivity and service standards.

Key responsibilities:

• Act as a liaison between customers, patients, and laboratory operations
• Resolve routine and complex inquiries using internal systems and procedures
• Support initiatives to enhance customer satisfaction and maintain accurate records in compliance with HIPAA

Required qualifications:

• BA/BS degree in Medical Lab Science, Biology, or Chemistry
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Reliable internet connection with a minimum of 50 Mbps download speed
• Experience with software such as Microsoft Office, Verint, or Salesforce