Medical Virtual Assistant

Job Summary

Providing remote administrative and front-desk support, the contracted Medical Virtual Assistant will manage patient calls, schedule appointments, verify insurance coverage, and maintain accurate patient records while ensuring efficient practice operations.

Key responsibilities

• Manage inbound and outbound patient calls professionally and courteously
• Schedule, confirm, and cancel patient appointments as needed
• Verify patient insurance eligibility and process prior authorization requests

Required qualifications

• Associate's or bachelor's degree in a related field
• Previous experience in a healthcare, medical office, or virtual assistant role preferred
• Experience with Electronic Medical Records (EMR/EHR) systems is an advantage
• Knowledge of medical terminology and insurance verification processes is preferred
• Ability to work independently in a remote environment with a reliable internet connection