Medicare Advantage Customer Service Representative

Job Summary

A company is looking for a Medicare Advantage Customer Service Representative.

Key Responsibilities

• Handle incoming inquiries from Medicare Advantage customers through various communication channels
• Research and resolve customer issues using established policies, procedures, and reference materials
• Stay current on state and federal regulations to ensure compliance and enhance customer satisfaction

Required Qualifications, Training, and Education

• High School Diploma or equivalent with three years of experience in a customer service setting (health insurance preferred)
• Availability for a 5-week training program
• Ability to meet attendance and timeliness requirements
• Capability to work well in a team environment and build positive relationships
• Basic knowledge of medical/dental terminology and contract interpretation is a plus