Medicare Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I (Medicare Member Services) - Remote.

Key Responsibilities

• Answer member, provider, and broker inquiries regarding product information, benefits, claims, eligibility, and billing
• Provide first-level problem resolution and document client interactions according to departmental procedures
• Maintain customer records and participate in ongoing education related to services and industry topics

Required Qualifications

• High School Diploma or GED
• Less than one year of customer service experience
• Preferred experience in a call center or with medical/insurance terminology
• Successful completion of provided training
• Demonstrated PC navigation and data entry skills