Medicare Customer Service Advocate

Job Summary

Providing comprehensive support to members, providers, and brokers, the full-time Medicare Customer Service Advocate will address inquiries related to product information, claims resolution, eligibility, and billing in a remote call center environment.

Key responsibilities

• Respond to member, provider, and broker inquiries via telephone and written correspondence, ensuring accurate information delivery and issue resolution
• Document client interactions and maintain customer records using the enrollment/inquiry tracking system
• Participate in ongoing education to stay updated on new services and industry topics

Required qualifications

• High School Diploma or GED
• Less than one year of customer service experience
• Experience in a call center customer service role or familiarity with medical or insurance terminology is preferred
• Demonstrated ability to navigate PC systems and perform data entry
• Successful completion of provided training