Medicare Customer Service Representative

Job Summary

A company is looking for a Benefits Representative to support members with Medicare-related inquiries.

Key Responsibilities

• Answer member questions related to enrollment, benefits, eligibility, billing, claims, and authorizations
• Document member concerns and resolutions accurately in the system
• Coordinate with internal departments to resolve member issues

Required Qualifications

• High school diploma or GED required
• At least 1 year of experience in customer service, call center support, or administrative support
• Comfortable using Windows-based systems and standard office equipment
• Ability to stay organized and work efficiently in a high-volume setting
• Strong attendance and reliability required