Medicare Customer Service Representative

Job Summary

A company is looking for a Medicare Customer Service Rep II, fully remote.

Key Responsibilities

• Respond to telephone inquiries from providers and representatives
• Educate customers on coverage, claim submission, and self-service tools
• Establish and maintain rapport with contacts to present a favorable corporate image

Required Qualifications

• High School diploma or equivalent
• 1 or more years of customer service experience with health insurance and/or Medicare/DME claims
• 1 or more years of customer service experience with direct contact via telephone
• Experience working in a call center environment
• Coursework in coding and/or medical terminology is preferred