Medicare Customer Service Representative

Job Summary

A company is looking for a Medicare Customer Service Rep.

Key Responsibilities

• Provide responses to inquiries from medical providers regarding Medicare Part A and B topics
• Educate customers on coverage, claim submission, and self-service options
• Maintain knowledge of processing systems and assist in meeting performance metrics

Required Qualifications

• High School Diploma or GED or equivalent
• 1 or more years of customer service experience in health insurance or Medicare
• Ability to function in a fast-paced call center environment
• Proficiency in Microsoft Office Suite and customer service software
• Solid knowledge of Medicare Part A and/or Part B program guidelines preferred