Medicare Customer Service Representative

Job Summary

A company is looking for a Medicare Customer Service Representative.

Key Responsibilities:

• Field inbound and outbound calls from members, providing assistance and resolving issues
• Schedule member appointments, handle claims questions, and provide explanations of benefits
• Conduct initial health screenings, assess social determinants of health, and assist with accessing care and community resources

Required Qualifications:

• High school diploma or GED
• 6 months of healthcare customer service experience preferred
• Medicare healthcare customer service experience required