Medicare Experience Manager

Job Summary

A company is looking for a Medicare Member Experience Manager.

Key Responsibilities

• Oversee and analyze the end-to-end member journey to identify pain points and unmet needs
• Lead cross-functional collaboration to develop solutions that enhance the member experience
• Partner with senior stakeholders to address critical friction points and prioritize enhancements

Required Qualifications, Training, and Education

• Bachelor's Degree in Healthcare Administration, Business, or a related field
• 4+ years of experience with KPI development and project management software
• Knowledge of CMS regulatory processes and healthcare delivery
• Experience with data analysis and reporting, CRM, and call center platforms
• Preferred certifications include CSSBB - Six Sigma Black Belt or Green Belt