Medicare Experience Manager

Job Summary

A company is looking for a Medicare Member Experience Manager.

Key Responsibilities

• Oversee and analyze the comprehensive end-to-end member journey to identify pain points and unmet needs
• Lead cross-functional collaboration to develop solutions that enhance the member experience based on research insights
• Partner with senior stakeholders to address critical friction points and execute enhancements to improve overall member satisfaction

Required Qualifications

• Bachelor's Degree in Healthcare Administration, Business, or a related field, or equivalent experience
• 4+ years of experience with KPI development, performance dashboards, and project management software
• Knowledge of CMS regulatory processes, healthcare delivery, and data analysis
• Preferred certifications include CSSBB - Six Sigma Black Belt or Green Belt
• Familiarity with Lean/Six Sigma methodologies and digital communication tools is preferred