Medicare Licensed Sales Auditor

Job Summary

A company is looking for a Sales Auditor.

Key Responsibilities

• Provide auditing and tracking support to the Sales Leadership Team
• Audit all member and agent interactions with call center staff and complete weekly call audits of external vendors
• Create and present reports based on auditing trends and make recommendations for process improvements

Required Qualifications, Training, and Education

• High School diploma or GED required; Bachelor's degree in a related field preferred
• 2+ years of experience in a call center environment required
• Knowledge of customer service expectations related to quality and service required
• Understanding of HIPAA regulations required
• Must obtain a Medicare producers license within 90 days of employment