Medicare/Medicaid Operations Manager

Job Summary

A company is looking for a Claims Operations Manager, Medicare/Medicaid MD, DC, VA (Remote).

Key Responsibilities

• Manage daily operations across multiple functional areas including claims processing and customer service
• Develop operational strategies through assessments and performance reviews, ensuring departmental financial objectives are met
• Oversee employee management activities such as recruiting, training, and performance evaluations

Required Qualifications

• Bachelor's Degree in Business or related field, or 4 additional years of relevant work experience in lieu of a degree
• 5 years of progressive experience in operations, including 1 year in a supervisory role
• Experience in call center operations and claims processing
• Proficiency in Microsoft Office programs
• Ability to manage multiple customer service demands effectively