Medicare Member Advocate

Job Summary

Committed to providing exceptional service, the full-time Medicare Member Advocate will assist members with their medical and dental inquiries, guiding them through their healthcare options in a supportive remote environment.

Key responsibilities

• Assist members by answering questions and resolving issues related to their Medicare plans
• Engage in ongoing learning and development to enhance knowledge of the health insurance industry
• Manage a high volume of calls while maintaining a focus on member satisfaction and problem resolution

Required qualifications

• High school diploma or equivalent required
• 1+ years of customer service experience with frequent communication with customers
• Strong familiarity with technology, including Microsoft Office applications
• Ability to thrive in a fast-paced, unscripted service environment
• Proven problem-solving and analytical skills