Medicare Member Advocate

Job Summary

Providing compassionate support to Medicare members, the full-time remote Medicare Member Advocate will handle inbound calls, educate members on benefits, and resolve concerns while ensuring an outstanding service experience.

Key responsibilities

• Handle inbound calls from Medicare members in a professional and courteous manner
• Educate members on their medical and dental benefits and resolve their questions and concerns
• Participate in ongoing training and maintain compliance with company policies and healthcare privacy standards

Required qualifications

• High school diploma or GED required
• Minimum of one (1) year of customer service experience with frequent customer interaction
• Strong computer proficiency, including Microsoft Office applications
• Ability to quickly learn new software systems and technology
• Excellent verbal communication and active listening skills