Medicare Member Engagement Specialist

Job Summary

A company is looking for a Sr Specialist, Medicare Member Engagement (Remote).

Key Responsibilities

• Monitor and evaluate call interactions to assess agent performance against quality standards
• Provide constructive feedback to agents and collaborate with team leaders to enhance performance
• Document evaluation results and present findings to management, recommending training and development

Required Qualifications

• High School Diploma or equivalency
• 3 years' experience in customer service with a focus on quality assurance or healthcare systems
• Experience conducting intake, interviews, and/or research of consumer or provider issues
• Basic understanding of managed healthcare systems and Medicare
• Associate or bachelor's degree in social work, Human Services, or related field preferred