Medicare Member Service Representative

Job Summary

A company is looking for a Medicare Member Service Representative to provide customer support to Medicare Advantage plan members.

Key Responsibilities

• Handle inbound calls from Medicare Advantage members, addressing inquiries and resolving issues
• Participate in member outreach campaigns and collaborate on process improvement initiatives
• Maintain compliance with federal and state regulations while ensuring high customer satisfaction

Required Qualifications

• High School Diploma or equivalent work experience; Associate's or Bachelor's Degree preferred
• Prior experience in customer service, preferably in healthcare or insurance, is a plus
• AHIP Certification or ability to obtain it within 90 days of training completion