Medicare Operations Supervisor

Job Summary

A company is looking for a Medicare Supervisor Operations.

Key Responsibilities

• Coach and develop team to achieve account specific and organization CPIs and KPIs
• Monitor employee performance using coaching tools and performance dashboards
• Handle escalated customer calls and promote teamwork within the organization

Required Qualifications

• High School Diploma or equivalent required; Associates or Bachelor's degree preferred
• 1+ years of experience in customer service or call center in a supervisory capacity
• 2 years of Medicare experience
• Proficiency with necessary technology, including computers and software applications
• Ability to coach, train, and motivate employees effectively