Medicare Quality Assurance Analyst

Job Summary

To enhance quality assurance processes, the full-time remote Medicare Quality Assurance Analyst will manage the evaluation of agent calls and interactions, ensuring compliance with CMS regulations and company policies while providing feedback and coaching to improve performance.

Key Responsibilities

• Review a high volume of calls to maintain and develop internal support and call service quality standards
• Direct quality initiatives by ensuring adherence to quality management policies and procedures
• Provide feedback and coaching opportunities through evaluations and maintain audit reporting

Required Qualifications

• Bilingual preferred, but not required
• Medicare knowledge required
• Ability to maintain the highest level of confidentiality
• Proficient in Microsoft Office
• Proactive self-starter with attention to detail