Medicare Sales Support Representative

Job Summary

Supporting Medicare membership growth and retention, the full-time remote Medicare Sales Support Representative will assist prospective members, brokers, and internal partners with enrollment inquiries while ensuring accurate documentation and compliance.

Key responsibilities

• Handle inbound and outbound calls related to Medicare Advantage and Special Needs Plans, assisting with enrollment questions and application statuses
• Deliver high-quality customer service, resolving inquiries and documenting interactions in CRM and enrollment systems
• Adhere to Medicare regulations and internal policies while meeting productivity and service level expectations

Required qualifications

• High school graduate or equivalent required; college degree preferred
• Minimum of 6 months of customer service and/or call center experience
• Proficiency in typing and knowledge of Microsoft Office, particularly Excel, preferred
• Ability to make independent decisions and demonstrate good organizational skills
• Basic analytical skills necessary to evaluate customer needs