Medicare Service Representative

Job Summary

A company is looking for Medicare Member Service Representatives to work from home.

Key Responsibilities

• Handle inbound calls from plan members and providers regarding benefits, billing, and claims inquiries
• Verify member coverages, benefit types, eligibility dates, and claim statuses
• Estimate out-of-pocket expenses for procedures and explain member copayments

Required Qualifications

• High school diploma or equivalent
• 1+ years of previous Medicare experience, including Medicare parts A, B, and C
• 2+ years of call center experience
• Flexibility to work an assigned 8-hour shift during business hours of 8am - 8pm PST, Monday to Sunday