Medicare Service Representative

Job Summary

A company is looking for a Medicare Member Service Representative to provide customer service and support to Medicare Advantage plan members.

Key Responsibilities

• Handle inbound calls from Medicare Advantage members, addressing inquiries and resolving issues
• Document and update member records in the call center database, ensuring accuracy
• Collaborate with team members to resolve complex member issues and meet performance metrics

Required Qualifications

• High School Diploma or equivalent work experience; Associate's or Bachelor's Degree preferred
• Prior experience in customer service, preferably in healthcare or insurance
• AHIP Certified or able to pass certification within 90 days of training completion