Medication Adherence Specialist

Job Summary

To support a growing clinical care team, the temp-to-hire Medication Adherence Specialist will engage with patients, providers, and pharmacies via phone to optimize medication management and enhance patient outcomes in a remote setting.

Key responsibilities

• Engaging patients over the phone to explain clinical programs and benefits related to medication adherence and management
• Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality
• Accurately documenting all interactions and interventions in the software platform and escalating medication-related issues to a pharmacist

Required qualifications

• Bachelor's degree in Health Sciences or a related field preferred, or equivalent experience in healthcare or customer service
• Knowledge of basic medical terminology and medication names (brand and generic)
• Strong computer skills, including proficiency in Google Workspace and comfort using collaboration tools
• Demonstrated reliability, accountability, and high attention to detail in documentation
• Ability to work 40 hours/week within company operating hours, including potential Saturday shifts