Member Access Specialist

Job Summary

A company is looking for a Member Intake Specialist.

Key Responsibilities

• Serve as the first point of contact for prospective members through various communication channels and proactively engage with those who need re-engagement
• Educate prospective members on the care model and advocate for the services offered
• Document interactions in CRM and collaborate with clinical and operations teams to enhance the member experience

Required Qualifications

• Experience in healthcare, particularly in patient access or member engagement
• Sales mindset with a focus on outcomes and empathy
• Comfortable in a metrics-driven environment
• Ability to manage multiple leads in a fast-paced setting
• Tech-savvy with experience using CRM systems and scheduling tools