Member Activation Specialist

Job Summary

Resolving member inquiries across phone, chat, and email, the remote Member Activation Specialist will ensure effective and warm interactions while identifying opportunities to enhance member engagement and care project activation.

Key responsibilities

• Manage and resolve member questions and issues promptly, ensuring high standards of support and member satisfaction
• Identify and act on activation opportunities during interactions, including setting up accounts and connecting members to Care Coordinators
• Contribute insights to improve processes and workflows based on member interactions and trends observed

Required qualifications

• Work experience in customer service or administration, preferably in a healthcare or care-related field
• High school diploma or equivalent required
• Experience with higher-complexity member issues or escalations is preferred
• Demonstrated ability to mentor peers and contribute to team knowledge sharing
• Proficiency with macOS systems, GSuite, Slack, and customer support ticketing systems