Member Admissions Specialist

Job Summary

Providing a high-quality intake experience for new members, the full-time Member Admissions Specialist will coordinate admission operations, manage member intakes, and collaborate with medical professionals and counselors in a remote environment.

Key responsibilities

• Oversee day-to-day admission operations and manage the virtual workflow for member check-in/out, payments, and prescriptions
• Provide exceptional customer service to members and assist with troubleshooting treatment-related issues
• Ensure accurate data entry and maintenance of member information in the Electronic Medical Record (EMR)

Required qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• Minimum 2 years of experience in an administrative role
• Experience in a virtual environment and familiarity with healthcare or insurance eligibility preferred
• Proficiency with Excel/spreadsheets and Google Apps
• Experience with maintaining an Electronic Medical Record (EMR)