Member Advocate
Job is Expired
Location: Remote
Compensation: Salary
Staff Reviewed: Fri, Jul 05, 2024
Job Summary
A company is looking for a Member Advocate.
Key Responsibilities:
- Respond to inquiries related to membership, billing, scheduling, lab work, and prescription fulfillment
- Troubleshoot technical issues with members and escalate when necessary
- Assist in building documentation and onboarding processes as the team scales
Required Qualifications:
- 2+ years of experience supporting customers/members
- Experience with Zendesk or similar CRM system is a plus
- Experience working with queer and trans community members in a service capacity is a plus
COMPLETE JOB DESCRIPTION
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Job is Expired
Company Overview
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