Member Advocate
Job Summary
A company is looking for a Member Advocate to support members with administrative components of their membership journey.
Key Responsibilities
- Respond to inquiries regarding membership, billing, scheduling, lab work, and prescription fulfillment
- Troubleshoot technical issues and escalate when necessary
- Assist in building documentation and onboarding processes while tracking insights from member interactions
Required Qualifications
- 2+ years of experience supporting a high volume of customers/members via email, telephone, or chat
- Experience with Zendesk or similar CRM systems is a plus
- Experience working with queer and trans community members in a service capacity is a plus
- Ability to thrive in a changing environment
- Commitment to creating an exceptional experience for members
COMPLETE JOB DESCRIPTION
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Company Overview
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