Member Advocate

Job Summary

A company is looking for a Member Advocate.

Key Responsibilities

• Communicate with members via telephone and email to address inquiries related to claims
• Maintain records of member interactions and coordinate with other departments to resolve issues
• Meet productivity and quality metrics as determined by management

Required Qualifications, Training, and Education

• High school diploma or equivalent required
• 1-2 years of customer service experience required
• Insurance knowledge preferred
• Proficient with Microsoft Office Suite or related software
• Ability to function well in a high-paced and sometimes stressful environment