Member Advocate

Job Summary

A company is looking for a Member Advocate to join their customer support team.

Key Responsibilities

• Provide guidance on health insurance and employer benefits across multiple communication channels
• Assist new customers with onboarding and selecting appropriate health plans
• Help members navigate their care journey and address issues related to claims or provider referrals

Required Qualifications

• Bachelor's degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred
• Bilingual in English and Spanish preferred but not required
• Some knowledge of healthcare and/or insurance benefits preferred
• Comfortable with remote work and modern web applications
• Entrepreneurial and adaptable to change in a startup environment